AVG compliance, privacy policy - BluePeak
AVG Compliance BluePeak:
Ordinary Personal Data Processed by BluePeak:
- Name: To personalize the user experience and for communication purposes.
- Email Address: Used for sending product updates, responses from chatbots, and marketing communications, if consent is given.
- Telephone Number: For customer support and service-related communication.
- IP Address and Web Analytics: Collected via website visits and interactions with chatbots for service improvement and personalization.
- Interaction Data: Details of queries and conversations with the AI chatbots, which may include preferences and feedback.
Special Categories of Personal Data:
Given the nature of BluePeak's services (AI chatbots and related technology solutions), the company might not typically process special categories of personal data directly. However, it's essential to recognize situations where such data could inadvertently be processed or collected, for example:
- Health Information: If a chatbot is used in a healthcare context or users share health-related information during interactions.
- Political Opinions or Beliefs: Through user interactions that may reveal political stances or beliefs.
- Biometric Data: If any future product developments involve biometric data for user identification or authentication purposes.
Compliance Measures:
- Strict Access Control: Limit access to personal data to authorized personnel only, ensuring that special categories of data, if any, are handled with extra care.
- Legal Basis for Processing Special Categories: BluePeak must ensure there's a clear, lawful basis for processing any special category data, such as explicit consent or a substantial public interest, and comply with additional protections required under the GDPR.
- Data Minimization: We only collect and process data that is necessary for the intended purpose, avoiding the collection of sensitive information unless absolutely necessary and legally justified.
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Consent: We obtain clear and explicit consent from individuals before processing their personal data for specific purposes, such as sending newsletters or marketing emails. Users have the right to withdraw their consent at any time.
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Contractual Necessity: The processing of personal data is often necessary for the performance of a contract to which the data subject is party, or to take steps at the request of the data subject prior to entering into a contract. For example, we process billing information and contact details to provide our AI chatbot services.
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Legal Obligation: We may process personal data to comply with our legal obligations, such as tax and labor laws. This includes maintaining records for regulatory compliance.
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Vital Interests: Though less common for our operations, we may process personal data if it's necessary to protect someone’s life, which is especially relevant in emergency situations.
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Public Task: Not directly applicable to our private-sector operations, but when relevant, we may process data to perform a task in the public interest or in the exercise of official authority vested in us.
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Legitimate Interests: We process personal data under the legitimate interests pursued by us or a third party, provided those interests are not overridden by the interests or fundamental rights and freedoms of the data subjects. This includes processing for customer support, to prevent fraud, and to ensure network and information security.
Our commitment to GDPR compliance is reflected in our privacy policy available on our website, www.gobluepeak.com, where we detail our data processing practices, the choices available to our users, and their rights concerning their personal data. ( the privacy policy is also available below.)
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Payment Details
What We Collect: For clients subscribing to our services, we collect payment information, which may include credit/debit card numbers, bank account details, and billing addresses. This information is necessary to process subscription fees and other charges associated with the use of our AI chatbot solutions.
How We Use It: Payment details are used exclusively for transaction processing, financial recordkeeping, and to fulfill our contractual obligations. We employ secure, encrypted channels for all payment transactions to protect this sensitive information.
Sharing and Storage: We do not store full payment details on our servers. Instead, we rely on reputed, PCI DSS-compliant payment processors to handle all payment data securely. Only essential information for billing and accounting purposes is retained by us, in accordance with legal and regulatory requirements.
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Company Details
What We Collect: We collect information about the businesses that use our services, including company name, industry type, contact information, and business size. This information may be provided directly by our clients or collected during the use of our services.
How We Use It: Company details are used to customize our services to fit the specific needs of our clients, provide customer support, send important service updates, and inform about new features or offerings.
Sharing and Storage: Company details are treated with confidentiality and are only shared with third-party service providers when necessary for the provision of our services, under strict data protection terms. We store this information as long as the company remains an active client and for a period afterward, as dictated by legal and business requirements.
Duration of Data Collection
How Long We Keep Data: Personal and company data are kept for as long as necessary to fulfill the purposes for which it was collected, provide our services, resolve disputes, and comply with our legal obligations. The specific retention period for different types of data is detailed in our Data Retention Policy, which considers legal, accounting, and regulatory requirements.
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For personal data related to usage of our services, we typically retain this information for the duration of the user’s relationship with us plus a period afterward as required for legal compliance or to protect our legitimate interests.
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Payment details are processed by our payment processors and are not stored by us after the transaction is complete, except for minimal information required for recordkeeping and legal compliance.
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Company details are retained for the duration of the business relationship and for a reasonable period afterward for accounting purposes, legal compliance, and ongoing business engagements.
Our commitment to data protection and privacy is further detailed in our comprehensive privacy policy available on our website, www.gobluepeak.com. This policy provides our clients and their users with clear information about their rights, including the right to access, correct, or delete their personal information under the GDPR.
Types of Cookies We Use:
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Essential Cookies: Necessary for the website to function and cannot be switched off. They are set in response to actions made by the user, such as setting privacy preferences, logging in, or filling in forms.
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Analytical/Performance Cookies: Allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us understand which pages are the most and least popular and see how visitors move around the site.
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Functional Cookies: Enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
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Targeting/Advertising Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will experience less targeted advertising.
Cookie Consent and Management:
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Consent: On your first visit to our website, www.gobluepeak.com, we present you with a cookie consent banner where you can choose to accept or decline the use of non-essential cookies.
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Customization: Users have the option to customize their cookie preferences through the cookie consent banner or our cookie settings page. You can choose which categories of non-essential cookies you want to allow during your browsing session.
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Withdrawal: You can change your cookie preferences at any time by accessing the cookie settings. Additionally, most web browsers allow you to control cookies through the browser settings, including the option to delete them after they have been placed on your device.
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Use of Cookies for Service Improvement:
The information collected through cookies allows us to improve our services by understanding user interactions, refining our AI chatbots based on user feedback and usage patterns, and ensuring our website's functionality and user-friendly experience.
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Privacy and Transparency:
At BluePeak, we are committed to transparency about our use of cookies and to protecting your data. Our privacy policy provides further details on how we handle personal data, including data collected through cookies.
For more detailed information on the specific cookies used on our website and how we process personal information, please visit our Privacy Policy and Cookie Policy available on our website.
By carefully managing cookie usage and providing clear choices to our users, BluePeak aims to enhance user experience while respecting privacy and compliance requirements.
Privacy Policy for BluePeak
Introduction
BluePeak is committed to the protection of your privacy and personal data. Utilizing a third parties software for our AI chatbots and related services, this privacy statement outlines how we collect, use, store, and share your data. We adhere to the General Data Protection Regulation (GDPR) to ensure your rights are protected.
1. Data Collection
We process the following personal data:
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Contact Information: Names, email addresses for communication.
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Payment Information: For transactions and accounting.
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Interaction Data: Logs and interactions for service improvement.
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Usage Data: Automatically collected data, such as IP addresses, browser types, and visit duration, facilitated by the third party's software.
2. Purpose of Data Collection
Your data is used for:
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Service delivery and improvement.
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Customer support.
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Administrative processes.
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Product development.
3. Storage and Processing
Data is stored and processed in line with GDPR, on secure servers hosted by our technology partners, including those provided by Stammer.ai. These partners adhere to both European and American privacy laws.
4. Data Sharing
Personal data is not shared with third parties without consent, except for operational needs with technology partners like Stammer.ai under strict conditions, ensuring GDPR compliance.
5. Cookies and Tracking Technologies
Cookies and similar technologies are used to enhance user experience and analyze service use.
6. Your Rights
Under GDPR, you have rights to access, rectify, or delete your data, object to processing, and withdraw consent. For inquiries, contact [teambluepeak@hotmail.com].
7. Security Measures
Advanced security measures, such as encryption and access control, are employed. We leverage industry-leading practices from partners like AWS and Cloudflare for additional protection.
8. Third-Party Services
Our services, may integrate with third-party services for enhanced functionality. Your interaction with these services is governed by their privacy policies. We are not accountable for any data-leak or any data crime commited to or by this third partie.
9. Changes to Privacy Policy
Any policy changes will be promptly communicated through our website. We encourage regular review for the latest information.
Contact Information
For questions or comments, reach out to us at [teambluepeak@hotmail.com].